To all our customers – we hope you had a happy Easter.
We know that it has been tough as lock down restrictions have continued to prevent us all from seeing loved ones and celebrating the Easter Weekend in the same manner that we have in the past.
However, from our experience, the residents of Glasgow are very adaptable and tough and we have seen that with many ingenious garden set ups that have allowed families in the city to have some form of Easter Roast.
But for one family in the North of Glasgow, the Lamb Roast turned into a bit of a nightmare.
We always advise people to not pour hot fat down their drain. The fat will quickly cool and solidify which surprise surprise can cause a drain to block.
So on Sunday, the family had the legally allowed guests in their garden and while the weather was very cold – it was thankfully dry.
When the Lamb was ready however, the customer poured the fat down the drain and got on with enjoying the rest of their day.
That evening however when it came to doing the dishes, the water in the sink would not drain.
While a lot of the time, this can be fixed with a simple plunge, the ‘unique’ set up of the homes drainage system (it was an old Victorian Sandstone property) meant that the blockage managed to form further down the drain pipe and required a bit more than just a plunger.
So the customer called JSL Drainage. They found us online through a google search, read the many reviews that we have on the likes of Facebook, Google and recommended trade directories such as CheckaTrade and decided that as a local drainage company, they should give us a call.
We promptly arrived on time and got to work unblocking the drain.
The customer in Milngavie was very impressed at the communication we had. From how our phone service is handled to how they were booked in to a set time slot. Even the text communication to confirm we were on our way was a welcome surprise.
While some plumbers and drainage contractors will quote a set price from a sheet guide, we like to give customised quotes for everything we do and we only begin work when the customer has approved the cost.
That way the customer has peace of mind knowing what they need to pay for the job in advance and we can focus on doing the job properly.
All in all, it may not have been the most exciting blocked drain emergency but it was still a problem that a customer needed to get fixed and fix it we did.
On to the next job!